Hubert L. Dreyfus

What the knowledge engineers claim to have discovered is that in areas that are cut off from everyday common sense and social intercourse, all a machine needs in order to behave like an expert is specialized knowledge of two types: The first type is the facts of the domain, the widely shared knowledge . . . that is written in textbooks and journals of the field… Equally important to the practice of the field is the second type of knowledge called heuristic knowledge, which is knowledge of good practice and good judgment in a field.

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