Charles Duhigg
Most conversations fall into one of three buckets: emotional, practical, and social. In emotional conversations, we want to talk about our feelings. In practical conversations, we want to solve a problem or create a plan together, and in social, we want to talk about how we relate to each other and how society relates to us.
Author: Charles Duhigg | Source: McKinsey Quarterly | Subjects: Communication, Personal Improvement, Psychology | Behavior, Relationships